The Delta Project: Discovering New Sources of Profitability

Format: Hardcover

Language: English

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But it should not mean that other human variables should be ignored. 5. How much better would your organisation likely perform in terms of productivity, creativity, customer service, and employee happiness if you could close the gap? It is the essential element that allows the firm to operate in its particular industry sector. By doing so, you create opportunities for people to listen to what you have to say and give yourself a chance to prove your case. Kellerman notes that the contract—you lead, I’ll follow—between leaders and followers has been undermined “because of the information to which followers now have access, too many leaders are judged by too many followers to be unethical or incompetent or both.” Familiarity with our leaders had bred contempt.

Pages: 278

Publisher: Palgrave Macmillan; 2001 edition (March 23, 2001)

ISBN: 0333962451

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