Summary: Fast Second - Constantinos Markides and Paul

Format: Print Length

Language: English

Format: PDF / Kindle / ePub

Size: 14.72 MB

Downloadable formats: PDF

These transformation projects tend to focus on reducing cost due to new economies of scale at an international level and, increasingly, on achieving growth by seizing each and every opportunity offered by emerging markets. Measures such as customer satisfaction, defect rates, and process cycle times receive as much attention in the strategic plan as financial and marketing objectives. ♦ Changing Relationships with Customers and Suppliers: In TQM, quality is defined as products and services beyond present needs and expectations of customers.

Pages: 32

Publisher: Business Book Summaries (February 15, 2013)


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