Buying Information Systems: Selecting, Implementing and

Format: Print Length

Language: English

Format: PDF / Kindle / ePub

Size: 10.80 MB

Downloadable formats: PDF

Modern contact center strategies focused on empowering agents through skills management and schedule adherence enable organizations to better manage omnichannel customer journeys, resulting in better customer experiences and customer loyalty. New concepts such as lifelong learning and recognising prior learning should form an integral component of the process of investing in employees. Perhaps the most obvious way to use scenarios is to employ them, in effect, as "test beds" for the organization's current strategy.

Pages: 128

Publisher: Gower (September 28, 2012)

ISBN: B0091Q7I54

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